/* NexxoWin 2.0 · Botón de Ayuda, panel y guías paso a paso (Winsermant) */

/* Botón en la barra superior */
.v2-help-button{display:inline-flex;align-items:center;gap:6px;height:36px;margin-right:8px;padding:0 12px 0 10px;border:1px solid var(--v2-line);border-radius:99px;background:#fff;color:var(--v2-ink);font:600 13px var(--v2-font);cursor:pointer;box-shadow:none}
.v2-help-button .ms{font-size:20px;width:20px;height:20px;color:var(--brand-primary)}
.v2-help-button:hover{border-color:var(--brand-primary);background:color-mix(in srgb,var(--brand-primary) 6%,#fff)}
@media (max-width:760px){.v2-help-button span:last-child{display:none}.v2-help-button{padding:0 8px;margin-right:4px}}

/* Panel lateral */
.v2-help[hidden]{display:none}
.v2-help{position:fixed;inset:0;z-index:2000;font-family:var(--v2-font)}
.v2-help-backdrop{position:absolute;inset:0;background:rgba(10,25,41,.35)}
.v2-help-dialog{position:absolute;top:0;right:0;bottom:0;width:min(400px,100%);display:flex;flex-direction:column;gap:16px;padding:20px;overflow:auto;background:#fff;box-shadow:-18px 0 48px rgba(10,25,41,.18);animation:v2-help-in .22s ease-out}
@keyframes v2-help-in{from{transform:translateX(24px)}to{transform:none}}
.v2-help-head{display:flex;align-items:center;gap:12px}
.v2-help-head > .ms{font-size:26px;width:44px;height:44px;line-height:44px;border-radius:12px;background:color-mix(in srgb,var(--brand-primary) 12%,#fff);color:var(--brand-primary)}
.v2-help-head h2{margin:0;font-size:19px;font-weight:800;color:var(--v2-ink)}
.v2-help-head p{margin:2px 0 0;font-size:13px;color:var(--v2-muted)}
.v2-help-x{margin-left:auto;display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:1px solid var(--v2-line);border-radius:9px;background:#fff;color:var(--v2-ink);cursor:pointer}
.v2-help-x .ms{font-size:20px;width:20px;height:20px}
.v2-help-guides{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.v2-help-guides button{display:flex;align-items:center;gap:12px;width:100%;padding:12px;border:1px solid var(--v2-line);border-radius:12px;background:#fff;text-align:left;font:inherit;color:var(--v2-ink);cursor:pointer;transition:border-color .15s,background .15s}
.v2-help-guides button:hover,.v2-help-guides button:focus-visible{border-color:var(--brand-primary);background:color-mix(in srgb,var(--brand-primary) 5%,#fff);outline:0}
.v2-help-guides strong{display:block;font-size:14px}
.v2-help-guides small{display:block;margin-top:2px;font-size:13px;color:var(--v2-muted)}
.v2-help-guide-icon{font-size:22px;width:22px;height:22px;color:var(--brand-primary)}
.v2-help-go{margin-left:auto;font-size:24px;width:24px;height:24px;color:var(--brand-primary);font-variation-settings:"FILL" 1}
.v2-help-support{margin-top:auto;padding:14px;border-radius:12px;background:#f6f8fb;border:1px solid var(--v2-line)}
.v2-help-support h3{display:flex;align-items:center;gap:8px;margin:0 0 8px;font-size:14px;color:var(--v2-ink)}
.v2-help-support h3 .ms{font-size:20px;width:20px;height:20px;color:var(--brand-primary)}
.v2-help-support ol{margin:0 0 12px;padding-left:18px;font-size:13px;color:#3d4756;line-height:1.5}
.v2-help-support kbd{display:inline-block;padding:0 5px;border:1px solid #cfd5dd;border-bottom-width:2px;border-radius:5px;background:#fff;font:600 11.5px var(--v2-font)}
.v2-help-mail{display:inline-flex;align-items:center;gap:6px;border-radius:10px}
.v2-help-mail .ms{font-size:18px;width:18px;height:18px}
.v2-help-note{margin:8px 0 0;font-size:12px;color:var(--v2-muted)}

/* Guía paso a paso: sombra con "ventana" sobre el elemento y tarjeta de explicación */
.v2-tour{position:fixed;inset:0;z-index:2100;font-family:var(--v2-font)}
.v2-tour-shade{position:absolute;inset:0;width:100%;height:100%}
.v2-tour-shade path{fill:rgba(10,25,41,.55)}
.v2-tour-spot{position:fixed;border-radius:12px;box-shadow:0 0 0 3px var(--brand-primary),0 0 0 8px color-mix(in srgb,var(--brand-primary) 25%,transparent);pointer-events:none}
.v2-tour-card{position:fixed;width:min(340px,calc(100vw - 24px));padding:16px;border-radius:14px;background:#fff;box-shadow:0 18px 48px rgba(10,25,41,.28)}
.v2-tour-top{display:flex;align-items:center;justify-content:space-between;gap:8px}
.v2-tour-count{font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--brand-primary)}
.v2-tour-x{display:inline-flex;border:0;background:transparent;color:var(--v2-muted);cursor:pointer;padding:2px}
.v2-tour-x .ms{font-size:20px;width:20px;height:20px}
.v2-tour-card h3{margin:6px 0 4px;font-size:16px;font-weight:800;color:var(--v2-ink)}
.v2-tour-card p{margin:0;font-size:14px;line-height:1.5;color:#3d4756}
.v2-tour-nav{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.v2-tour-nav .button{border-radius:10px;min-height:36px}
.v2-tour-nav .button:disabled{opacity:.45}

/* Solicitud de soporte con captura */
.v2-help-text{margin:0 0 10px;font-size:13px;color:#3d4756;line-height:1.5}
.v2-support{position:fixed;inset:0;z-index:2200;font-family:var(--v2-font)}
.v2-support-backdrop{position:absolute;inset:0;background:rgba(10,25,41,.45)}
.v2-support-dialog{position:absolute;left:50%;top:50%;transform:translate(-50%,-50%);width:min(620px,calc(100vw - 24px));max-height:calc(100vh - 24px);overflow:auto;display:flex;flex-direction:column;gap:12px;padding:18px;border-radius:16px;background:#fff;box-shadow:0 24px 64px rgba(10,25,41,.3)}
.v2-support-dialog header{display:flex;align-items:center;gap:12px}
.v2-support-dialog header > .ms{font-size:24px;width:42px;height:42px;line-height:42px;text-align:center;border-radius:12px;background:color-mix(in srgb,var(--brand-primary) 12%,#fff);color:var(--brand-primary)}
.v2-support-dialog header h2{margin:0;font-size:17px;font-weight:700}
.v2-support-dialog header p{margin:2px 0 0;font-size:13px;color:var(--v2-muted)}
.v2-support-dialog header .v2-help-x{margin-left:auto}
.v2-support-shot{border:1px solid var(--v2-line);border-radius:10px;overflow:hidden;background:#f6f8fb;max-height:260px}
.v2-support-shot img{display:block;width:100%;height:auto}
.v2-support-shot p{margin:0;padding:16px;font-size:13px;color:var(--v2-muted)}
.v2-support-check{display:flex;align-items:center;gap:8px;font-size:13px}
.v2-support-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.v2-support-dialog label{display:flex;flex-direction:column;gap:4px}
.v2-support-dialog label > span{font-size:13px;font-weight:600;color:#3d4756}
.v2-support-dialog :is(select,textarea){width:100%;padding:8px 10px;border:1px solid #d5dae1;border-radius:10px;font:inherit;font-size:14px}
.v2-support-dialog details{font-size:12.5px;color:var(--v2-muted)}
.v2-support-dialog details summary{cursor:pointer;font-weight:600;color:var(--v2-ink)}
.v2-support-dialog dl{display:grid;grid-template-columns:auto 1fr;gap:3px 12px;margin:8px 0 0}
.v2-support-dialog dt{font-weight:600}
.v2-support-dialog dd{margin:0;word-break:break-word}
.v2-support-dialog footer{display:flex;justify-content:flex-end;gap:8px}
.v2-support-toast{position:fixed;right:20px;bottom:20px;z-index:2300;max-width:380px;padding:12px 16px;border-radius:12px;background:#0a1929;color:#fff;font:600 13px var(--v2-font);box-shadow:0 12px 32px rgba(10,25,41,.3)}
.v2-support-toast.is-error{background:#b42318}
@media (max-width:560px){.v2-support-grid{grid-template-columns:1fr}}

/* ---- Mesa de soporte (Winsermant) y Mis solicitudes ---- */
.v2-help-mine{display:flex;align-items:center;gap:6px;margin-top:10px;font-size:13px;font-weight:600;color:var(--brand-primary)}
.v2-help-mine .ms{font-size:18px}
.v2-sup-navcount{margin-left:auto;min-width:20px;padding:1px 6px;border-radius:99px;background:#d93636;color:#fff;font-size:11px;font-weight:700;text-align:center;line-height:16px}
.v2-sup-lead{margin:-4px 0 14px;font-size:14px;color:var(--v2-muted)}
.v2-sup-page .report-summary-card.v2-sup-alert strong{color:#c0262d}
.v2-sup-page .report-summary-card.v2-sup-alert .report-summary-icon{background:#fdecec;color:#c0262d}
.v2-sup-table td{vertical-align:top}
.v2-sup-code{font-weight:700;font-variant-numeric:tabular-nums}
.v2-sup-what{max-width:340px}
.v2-sup-cam{font-size:16px;vertical-align:-3px;color:var(--v2-muted)}
.v2-sup-ncom{display:inline-flex;align-items:center;gap:2px;color:var(--v2-muted)}
.v2-sup-ncom .ms{font-size:14px}
.v2-sup-late td:first-child{box-shadow:inset 3px 0 0 #d93636}
.v2-sup-late-text{color:#c0262d;font-weight:600}
.v2-sup-badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:12px;font-weight:600;white-space:nowrap;background:#eef1f5;color:#3d4a5c}
.v2-sup-badge.is-new{background:#e6effc;color:#1f56b3}
.v2-sup-badge.is-progress{background:#fff4dc;color:#8a5a00}
.v2-sup-badge.is-wait{background:#f1e9fb;color:#6a3fb0}
.v2-sup-badge.is-done{background:#e5f5ea;color:#1d7a3e}
.v2-sup-prio{display:inline-block;min-width:30px;padding:2px 7px;border-radius:6px;font-size:12px;font-weight:800;text-align:center;background:#eef1f5;color:#3d4a5c}
.v2-sup-prio.is-p1{background:#c0262d;color:#fff}
.v2-sup-prio.is-p2{background:#fde3d4;color:#a2420d}
.v2-sup-prio.is-p3{background:#e6effc;color:#1f56b3}
.v2-sup-chips{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;margin:-2px 0 16px;font-size:13px;color:var(--v2-muted)}
.v2-sup-chips > span{display:inline-flex;align-items:center;gap:4px}
.v2-sup-chips .ms{font-size:16px}
.v2-sup-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:20px;margin-bottom:20px}
.v2-sup-shotcol{display:flex;flex-direction:column;gap:6px}
.v2-sup-shotcol small{font-size:12px;color:var(--v2-muted)}
.v2-sup-shot{display:block;width:100%;height:auto;border:1px solid var(--v2-line);border-radius:12px;box-shadow:0 4px 16px rgba(10,25,41,.08);cursor:zoom-in}
.v2-sup-noshot{display:flex;align-items:center;gap:8px;margin:0;padding:40px 16px;justify-content:center;border:1px dashed var(--v2-line);border-radius:12px;color:var(--v2-muted);font-size:14px}
.v2-sup-info h2,.v2-sup-thread h2{margin:0 0 6px;font-size:15px;font-weight:700;color:var(--v2-ink)}
.v2-sup-info p{margin:0 0 14px;font-size:14px;color:var(--v2-ink)}
.v2-sup-kv{display:grid;grid-template-columns:140px minmax(0,1fr);gap:6px 12px;margin:4px 0 0;padding:12px 14px;border:1px solid var(--v2-line);border-radius:12px;background:#f8fafc;font-size:13px}
.v2-sup-kv dt{color:var(--v2-muted)}
.v2-sup-kv dd{margin:0;color:var(--v2-ink);overflow-wrap:anywhere}
.v2-sup-thread{padding-top:16px;border-top:1px solid var(--v2-line)}
.v2-sup-thread h2{display:flex;align-items:center;gap:6px;margin-bottom:12px}
.v2-sup-empty{margin:0 0 12px;font-size:14px;color:var(--v2-muted)}
.v2-sup-msg{max-width:720px;margin:0 0 10px;padding:10px 14px;border-radius:12px;border:1px solid var(--v2-line);background:#fff}
.v2-sup-msg.is-support{margin-left:auto;background:#eef4ff;border-color:#d3e1fb}
.v2-sup-msg header{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px;margin-bottom:4px;font-size:13px}
.v2-sup-msg header span{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#1f56b3}
.v2-sup-msg time{margin-left:auto;font-size:12px;color:var(--v2-muted)}
.v2-sup-msg p{margin:0;font-size:14px;color:var(--v2-ink)}
.v2-sup-reply{display:flex;flex-direction:column;gap:10px;margin-top:14px;padding:14px;border:1px solid var(--v2-line);border-radius:12px;background:#f8fafc}
.v2-sup-reply label{display:flex;flex-direction:column;gap:4px;font-size:13px;font-weight:600;color:var(--v2-ink)}
.v2-sup-reply textarea{width:100%;font:400 14px var(--v2-font)}
.v2-sup-reply-grid{display:grid;grid-template-columns:repeat(2,minmax(0,260px));gap:12px}
.v2-sup-reply-actions{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px}
.v2-sup-reply-actions small{font-size:12px;color:var(--v2-muted)}
.v2-sup-reply-actions .button{display:inline-flex;align-items:center;gap:6px}
@media (max-width:900px){
  .v2-sup-grid{grid-template-columns:1fr}
  .v2-sup-reply-grid{grid-template-columns:1fr}
  .v2-sup-kv{grid-template-columns:110px minmax(0,1fr)}
}
.v2-sup-page .report-filter-primary{display:grid!important;grid-template-columns:minmax(220px,2fr) repeat(auto-fit,minmax(170px,1fr))!important;gap:12px}
.v2-sup-page .report-filter-primary label{display:flex;flex-direction:column;gap:4px;min-width:0}
.v2-sup-page .report-filter-primary :is(input,select){width:100%}
.v2-sup-page .report-summary-grid{margin-bottom:14px}